Top receptionist skills
When it comes to creating that first impression of your business it is important to make sure that your reception area is clean, tidy and welcoming with some comfortable chairs for your visitors to relax in. It is equally important to ensure that you employ the right person to work as your receptionist. These individuals will often be the first point of contact that people have with your company, whether this is face to face, over the telephone or perhaps via a general email contact. Here are some of the skills that are important for any receptionist to have.
Technology – we all know that technology moves and adapts incredibly quickly and so it is important that your receptionist can also adapt to it. Many companies now use digital sign in systems and the receptionist will also be responsible for booking meeting rooms and also communicating with people via a number of methods and will be transferring calls to a number of different departments within the business. For details on a Visitor sign in system, visit Ofec, a supplier of Visitor sign in system software solutions.
Communication – a receptionist will be meeting people face to face, answering the telephone and responding to anyone who contacts the company’s generic email address. They need to be able to communicate effectively and confidently across these multiple platforms. Their communication needs to be appropriate for each one of these.
Multitasking – a receptionist will often be completing more than one task at a time and so it is important that they are able to multitask effectively and organise their own time and workload as well as managing their time appropriately.